Design 22nd - Jan - 2019

Ask The Hero – Usability Testing

by Chen



Designers who are involved in UX research might have often come across the term “Usability Testing”. Usability testing is user research done for redesigning of a product in order to make it better. There are a lot of challenges designers faces to improvise an already well-designed product, not to mention how tedious the process turns to figure out the pain points. That’s where we want to seize the opinions of the person who makes the decision whether the product is good or not, ordinarily called as the USER.

The ideal User Testing is like spying on the user while he is using the website. For this, setting up an interview and making them feel uncomfortable and then having a set of question will not give you any proper results.
So lets first know about setting up.

How to set up usability testing environment?

Be very clear that you are not the expert in the meeting room, the hero of the show is the user. Setup a camera for observing the user’s eye movement and feedback. Don’t make the user uncomfortable, because he is the hero in this scenario to decide how he wants the application to be developed. So talk to him genuinely for accepting his advice in your work, so that he gets the confidence and starts talking about the usable and unusable elements of the product.

How to Ask Questions?

Theoretically, there are three types of questions
1. Open-ended questions
2. Close-ended questions
3. Nested questions

1. Open-ended Questions: Always Prefer open-ended questions like describe, how you feel while using the application, when, how and so on. Ultimately make the user speak out their mind so you will get what our hero wants.

2. Close-ended questions: Close-ended questions will end with either a yes or a no, sometimes also with a monosyllable answer. This may be preferred while collecting some basic information from the user.

Tip – Start preparing open-ended questions so that you will get more information from the user about the usability of the product.

3. Nested questions: Questions that are derived from all the open-ended questions are nested questions. If the nested questions are also open-ended questions, one can drive a lot of information from our hero.

It must be kept in mind, that answers from our user are the key to our information architecture. To create a detailed report on each user pain points, user behaviour patterns and usable and unusable elements in the existing design, User inputs is what makes a product useful.

All in all, the blog is not intended to convey how to do usability testing. It simply points out how to ask the right questions to get the right answers to the users. For this, one needs to know how to set up a usability testing environment.The right answers are the only key to make your usability testing a successful one.

Related posts

difference-between-ui-and-ux-design-terralogic-design-studio

Design 22nd - Jan - 2019

Difference between UI and UX Design

Designers who are involved in UX research might have often come across the term “Usability Testing”. Usability testing is user research done for redesigning of a product in order t

terralogic-ux-design-studio-blog-post

Design 22nd - Jan - 2019

Inspire your Heart with Art

Designers who are involved in UX research might have often come across the term “Usability Testing”. Usability testing is user research done for redesigning of a product in order t

LETS START A DREAM PROJECT

SUCCESS IS JUST A STEP AHEAD LET’S START AND CONTINUE TOGETHER WE CAN MAKE A DIFFERENCE

designstudio@terralogic.com

#15, 4th C Cross, Industrial Layout, 5th Block,Koramangala, Bangalore, India 560034

ion-ios-arrow-thin-up - Ionicons Copy 4 Created with Sketch.